Help centre
Frequently Asked Questions
Quick answers about our clothing, scarves, fabric, worldwide delivery and after-sales service.
What products do you sell?
We sell finished clothing, scarves and fabric. Availability, composition, dimensions and care information are shown on each product page.
Where do you ship?
We ship worldwide, with a primary focus on Europe and North America. Service availability and delivery cost depend on the destination.
When will my order ship?
Orders are normally dispatched within three business days after payment is confirmed.
Which carrier do you use?
We primarily use USPS where available and suitable. Other international or local carriers may be used depending on the destination.
How long will delivery take?
Delivery time varies by country, carrier and customs clearance. Refer to the estimate shown at checkout or in your shipping confirmation.
Will I pay customs duties?
International orders may incur local duties, taxes or customs charges. Unless checkout states otherwise, the customer is responsible for these charges.
Can I return an item because I changed my mind?
No. We do not offer change-of-mind returns. This does not affect rights that cannot be excluded under applicable consumer law.
What if my item is defective or incorrect?
Email us with your order number and clear photos. For a confirmed quality problem or our fulfilment error, we cover the approved return shipping cost.
How quickly are refunds processed?
We issue approved refunds within three business days after the returned item is delivered and inspected. Your payment provider may take additional time.
How do I contact you?
Email sales@danmaotex.com or call +86 138 5293 0098.