Customer care
Returns & Refunds
Please review this policy before ordering clothing, scarves or fabric. We accept returns for verified quality problems, but we do not offer change-of-mind returns.
We do not accept returns because you changed your mind, ordered the wrong size, no longer need the item or do not like the colour. Your statutory consumer rights remain unaffected.
01
Return eligibility
Contact us if your order arrives damaged, defective, materially different from its product description or incorrect. Keep the item unused and retain its original packaging while we review the request.
Natural variation in wool fibres, texture, weave and colour is not normally a defect. Screen settings and lighting may also make colours appear slightly different.
02
How to report a problem
Email sales@danmaotex.com as soon as possible after delivery. Include your order number, a description of the problem, and clear photos of the item, packaging and shipping label.
Do not send an item back before receiving return instructions. Unauthorised returns may not be accepted.
03
Return shipping
For a confirmed quality problem or an item sent in error, we cover 100% of the approved return shipping cost. If we exceptionally approve a non-quality return, the customer covers 100% of the return shipping cost.
04
Refunds
After the approved return is delivered and inspected, we issue the refund within three business days. Refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the funds.
Original shipping charges are refunded only when required by law or when the entire order is returned because of our error or a confirmed quality problem.
05
Contact
Email sales@danmaotex.com or call +86 138 5293 0098.